Why you are unable to edit or delete payments?
Payment is money or its equivalent or value that one party voluntarily pays to the other party in exchange for goods or services provided by one party or fulfilling legal obligations. In TreezSoft accounting, there will be scenarios whereas you realize you have made some mistakes in your payment records and you want to make changes, but the system will promopt you with a message that you are unable to edit or delete payments. To solve this issue, you will need to check whether if there's any other documents that is linked to the particular payment, you will need to unlink the documents before you can edit or delete a particular payment. Documents that may be linked to payments received includes: Invoice, Financial lock date, Bank reconciliation and GST submission.
1. The first thing that you can check is whether the payment is linked to an invoice. If yes, you will need to unlink it first.
To unlink Invoice, go to Customer > Receive Payments.
Select the particular payment
If there is an invoice linked (ticked), untick to unlink the payment and you can edit your payments.
2. Financial lock date might be another reason that causes it to be unable to edit or delete the payment.
To unlink Financial lock date, go to company > preferences, you may choose to delete or change the 'Lock Date' to a later date.
Then, you will be able to edit the payment.
3. Bank reconciliation will also cause to be unable to edit or delete payments
To unlink Bank reconciliation, go to Banking > Bank reconciliation.
Select the bank reconciliation record related to the particular month.
And check if your payment was reconciled (ticked). Untick it and click on Reconcile to confirm changes
4.GST submission
If you've made GST submission, you will not be able to edit or delete the record after submission.
You can visit these links to read more about Invoice and payments in TreezSoft:
TreezSoft is a cloud accounting software for Small and Medium-sized Enterprises (SMEs). It allows you to access your financial information anytime, anywhere. It also allows you to have unlimited users for FREE for your account in TreezSoft. Our aim is to help reduce our clients' time spent on accounting mainly by using our automated processes and integration to help increase their company effeciency at a minimum costs. SMEs can use TreezSoft to keep track their expenses, accounts, daily operation e.g. Point of Sales (namely QPOS) system and etc.
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